REFUND POLICY

The products we display are as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by our Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Service Advisors if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflects the true colour of the products.

We do not allow the listing of flawed items or products of lower quality than the corresponding market standards for rent on the Website. If an item you have rented is not as described, is flawed or of a lower quality, you can return it to us and we will liaise with the Partner to process the return. Once the item is received by the relevant Partner, you will receive a full refund of the defective item, or alternatively a discount, replacement for the item where possible, as may be proposed by us. We will refund you any applicable delivery charges you incur in returning the products. If the items are determined not to be faulty, we will not process any refund to you. Please see section 10 below for details of how to arrange a return.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local consumer protection agency or advice bureau. Nothing in these Terms and Conditions will affect these legal rights. The products rented by the Partners and the relevant RentMi entity are supplied for your domestic and private use only. You agree that you will not use the products for any commercial or business (including sale) purposes. You further agree that you will not export, re-export, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List or the E.U.’s Consolidated Financial Sanctions List. Neither we nor the Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.

6) RentMi Partners

IMPORTANT: If you are renting products from any of the brands or boutiques listed at the end of section 18 below (“Selected Partners”), then additional or different terms may apply to you in this section. Please see section 18 below.

As explained above, the contract for the rental of the products is between you and the relevant Partner. We are acting as agent and are authorised by the relevant Partner to conclude the contract with you on its behalf but we are not a party to that contract and you are not renting the products directly from us or through us acting as your agent.

We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies. If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner to try and resolve the issue.

7) Orders, prices, payment, deposit, refunds, taxes, and promotional offers made available by RentMi.

By completing the check-out process and placing an order by clicking the "Place Order" button on the checkout page, you are offering to purchase the products from the relevant Partner (and not directly from us). Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price which is determined by the relevant Partner. If an item you ordered is out of stock, RentMi may, at its discretion, source and place an order for the same item with another Partner on your behalf. Should RentMi place such order on your behalf, we will notify you via email. When this happens, you will never pay more than the original price. After entering into the contract for the products with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product rented will not pass to you upon shipment of your order. Risk in the product will remain with the Partner and/or RentMi (as applicable) until it is delivered to you at the address specified when you place your order.

To order products you must be over 18 years of age and possess a valid credit method of payment (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are authorised to use your selected method of payment to place your order and that there are sufficient funds in the relevant account to cover the total cost of your order.

If the timeframe to return the product lapses and RentMi or its Partner are not in receipt of the product, then the security deposit will not be refunded.

The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).

(a) Formation of the contract between you and the Partner(s). The identity of the Partner is shown on the order confirmation page when you place an order.

When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and the Partner will be formed when we send this confirmation email. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price. If an item you ordered is out of stock RentMi may, at its discretion, source and place an order for the same item with another Partner on your behalf. Should RentMi place such order on your behalf, we will notify you via email. The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and the Partner (please see section 10 below for further information on your rights to cancel the contract).

(b) Formation of the contract between you and a RentMi entity. When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and the relevant RentMi entity will be formed when we send this confirmation email. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price.

(c) Pricing, availability and taxes. Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If we cancel and you have already paid for the products, you will receive a full refund as soon as possible.

The product prices advertised on the Website are inclusive of Value Added Tax. Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total" amount shown on the order summary page).

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or if you may have to pay them upon receipt of the products. If they are not included, neither we nor the Partner have any control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. Please note that if you do not pay the required import duties or provide the necessary requested documentation for clearance, your order may be seized by the relevant customs office; in such cases, neither RentMi nor the Partners are able to retrieve the order and you will not be refunded any funds. For more details, please contact your respective taxing authorities.

Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the rental price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.

By placing an order, the customer acknowledges that RentMi may require access to and request customs documents from service providers related to your cross-border (import) orders and returns and that in the event of a return, RentMi may request a refund of any duties and taxes paid from the relevant authorities and receive the claim directly. The customer agrees that any refund for the returned order will be processed and issued exclusively and directly by RentMi, in accordance with our return and refund policy.

(d) Payment. When you submit your order, we carry out a standard pre-authorisation check on your payment method on behalf of the relevant Partner, and products will not be dispatched until the details you have provided are verified.

The specific group company arranging for your payment to be processed will depend on your location. In the unlikely event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue. In instances where a product is rented by a RentMi entity, the above references to the Partner shall apply to the relevant RentMi entity.

We reserve the right not to submit your order to the Partner, and the Partner reserves the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

e) A refundable deposit is required at the time of booking. The deposit is held as security for any potential damages, excessive cleaning requirements, lost items, unpaid rent/fees, or breach of rental terms.

The deposit will be refunded in full if:

i) The rental item is returned in the same condition as at the start of the rental period (normal wear and tear excepted).

ii) No damage, loss, or missing items are reported.

iii) The rental term is completed as agreed without early termination or breach of contract.

iv) All fees, rent, and additional charges are fully paid.

Deductions may be made for:

i) Damage to the property or its contents.

ii) Missing or broken items.

iii) Excessive cleaning or waste removal beyond normal expectations.

iv) Unpaid rent or other charges.

v)Early termination of the rental agreement without proper notice.

A final inspection will be conducted within 24 to 72 hours upon RentMi’s receipt of the item.

If eligible, the deposit (or the remaining portion after deductions) will be refunded within 7 to 14 business days to the original payment method.

Any disputes regarding deposit deductions must be submitted in writing within 7 days of receiving the refund notice. We will review and respond within a reasonable timeframe.

Failure to comply with the terms of the rental agreement may result in forfeiture of the entire deposit.

For questions or concerns regarding your deposit, please contact us at info@rentmi.co.uk.