TERMS & CONDITIONS

These terms and conditions (together with the information and policies contained in the "Legal" page on the website and any other documents referred to in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website http://www.rentmiafrica.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services").

Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services, and you should leave the Website immediately. If you continue to use the Website, subscribe or order products, we will take this as your acceptance of these Terms and Conditions.

1) Understanding these Terms and Conditions

When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and quotation marks).

When we refer to "RentMi", "we", "us" or "our", we mean RentMi Africa Limited or, where relevant, its affiliates. Where we refer to "you" or "your" we mean you, the person using the Services.

We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the rental of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).

2) About us

IMPORTANT: If you are renting products from any of the brands or boutiques listed at the end of section 18 below (“Selected Partners”), then additional or different terms may apply to you in this section. Please see section 18 below.

We are RentMi Africa Limited and, along with certain of our affiliates, we operate the Website.

We, along with certain of our affiliates, provide the services through the Website. Further details of the services we provide are set out in section 3 below. When you rent products using the Website, you are renting them from the third-party retailers ("Partner(s)") named on the Website. It is important that you understand that the contract for the rental of the products is between you and the relevant Partner. We are acting as agent on behalf of the Partners, which are the principals. You are not renting the products from us. We are authorised by the relevant Partners to conclude the contract on their behalf but we are not a party to that contract and you are not renting the products from us or through us as your agent. Further details about the products, the Partners and the contract between you and the Partners in relation to your rental of the products are set out in sections 5, 6 and 7 below.

Notwithstanding the above and any subsequent references to conclusion of contracts for the rental of the products between you and the Partners, in some instances, when you renting products using the Website or app, you are purchasing them from a RentMi entity and in those instances RentMi is not acting as an agent for any Partner. In those instances, the contract for the rental of the products is between you and the relevant RentMi entity. We will inform you where RentMi is the supplier.

3) Our Services

The Services we offer allow you to search through the Website and rent products from a large number of Partner boutiques and brands worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of the products and providing you with customer service assistance. The specific RentMi entity procuring such services will depend on your location. However, as stated above, the contract for the rental of the products is between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for renting the products to you. Please note that the delivery logistics service is being provided by us to you, and as such, you are entering into a contract for delivery services provided by us to deliver products on behalf of Partners. We may make a charge for these services which will be shown at checkout and prior to your rental of the products. Your contract with us is concluded once the products have been returned to us or our Partner on or before the expiration of the timeframe selected and approved by us or our Partner.

In instances where a product is rented by a RentMi entity, the above references to the Partner shall apply to the relevant RentMi entity.

In order to use the Services, you must be over 18 years of age.

4) Our liability to you in relation to the Services If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability which cannot be limited by law.

5) The products we display are as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by our Partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error free. Please contact our Customer Service Advisors if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer's display of the images accurately reflects the true colour of the products.

We do not allow the listing of flawed items or products of lower quality than the corresponding market standards for rent on the Website. If an item you have rented is not as described, is flawed or of a lower quality, you can return it to us and we will liaise with the Partner to process the return. Once the item is received by the relevant Partner, you will receive a full refund of the defective item, or alternatively a discount, replacement for the item where possible, as may be proposed by us. We will refund you any applicable delivery charges you incur in returning the products. If the items are determined not to be faulty, we will not process any refund to you. Please see section 10 below for details of how to arrange a return.

As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local consumer protection agency or advice bureau. Nothing in these Terms and Conditions will affect these legal rights. The products rented by the Partners and the relevant RentMi entity are supplied for your domestic and private use only. You agree that you will not use the products for any commercial or business (including sale) purposes. You further agree that you will not export, re-export, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons List or the E.U.’s Consolidated Financial Sanctions List. Neither we nor the Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.

6) RentMi Partners

As explained above, the contract for the rental of the products is between you and the relevant Partner. We are acting as agent and are authorised by the relevant Partner to conclude the contract with you on its behalf but we are not a party to that contract, and you are not renting the products directly from us or through us acting as your agent.

We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies. If you are unhappy with the product or service you have received from a Partner, you should contact us and we will liaise with the relevant Partner to try and resolve the issue.

7) Orders, prices, payment, deposit, refunds, taxes, and promotional offers made available by RentMi.

By completing the check-out process and placing an order by clicking the "Place Order" button on the checkout page, you are offering to purchase the products from the relevant Partner (and not directly from us). Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price which is determined by the relevant Partner. If an item you ordered is out of stock, RentMi may, at its discretion, source and place an order for the same item with another Partner on your behalf. Should RentMi place such order on your behalf, we will notify you via email. When this happens, you will never pay more than the original price. After entering into the contract for the products with the Partner, the Partner will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product rented will not pass to you upon shipment of your order. Risk in the product will remain with the Partner and/or RentMi (as applicable) until it is delivered to you at the address specified when you place your order.

To order products you must be over 18 years of age and possess a valid credit method of payment (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are authorised to use your selected method of payment to place your order and that there are sufficient funds in the relevant account to cover the total cost of your order.

If the timeframe to return the product lapses and RentMi or its Partner are not in receipt of the product, then the security deposit will not be refunded.

The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).

Formation of the contract between you and the Partner(s).

The identity of the Partner is shown on the order confirmation page when you place an order.

When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and the Partner will be formed when we send this confirmation email. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price. If an item you ordered is out of stock RentMi may, at its discretion, source and place an order for the same item with another Partner on your behalf. Should RentMi place such order on your behalf, we will notify you via email. The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and the Partner (please see section 10 below for further information on your rights to cancel the contract).

(b) Formation of the contract between you and a RentMi entity.

When you place an order, you will receive an email confirming receipt and acceptance of your order. The contract between you and the relevant RentMi entity will be formed when we send this confirmation email. All orders are subject to availability and confirmation of the order price, and we may need to cancel your order (or part of your order) if the product is either not available, or not available at the order price.

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Partners, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Partner, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If we cancel and you have already paid for the products, you will receive a full refund as soon as possible.

The product prices advertised on the Website are inclusive of Value Added Tax. Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total" amount shown on the order summary page).

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from a Partner outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or if you may have to pay them upon receipt of the products. If they are not included, neither we nor the Partner have any control over these charges, and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. Please note that if you do not pay the required import duties or provide the necessary requested documentation for clearance, your order may be seized by the relevant customs office; in such cases, neither RentMi nor the Partners are able to retrieve the order, and you will not be refunded any funds. For more details, please contact your respective taxing authorities.

Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the rental price. If they were not included, then you will be responsible for reclaiming duty directly from your local customs office.

By placing an order, the customer acknowledges that RentMi may require access to and request customs documents from service providers related to your cross-border (import) orders and returns and that in the event of a return, RentMi may request a refund of any duties and taxes paid from the relevant authorities and receive the claim directly. The customer agrees that any refund for the returned order will be processed and issued exclusively and directly by RentMi, in accordance with our return and refund policy.

(d) Payment. When you submit your order, we carry out a standard pre-authorisation check on your payment method on behalf of the relevant Partner, and products will not be dispatched until the details you have provided are verified.

The specific group company arranging for your payment to be processed will depend on your location. In the unlikely event that we or the Partner encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue. In instances where a product is rented by a RentMi entity, the above references to the Partner shall apply to the relevant RentMi entity.

We reserve the right not to submit your order to the Partner, and the Partner reserves the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

e) A refundable deposit is required at the time of booking.

The deposit is held as security for any potential damages, excessive cleaning requirements, lost items, unpaid rent/fees, or breach of rental terms.

The deposit will be refunded in full if:

i) The rental item is returned in the same condition as at the start of the rental period (normal wear and tear excepted).

ii) No damage, loss, or missing items are reported.

iii) The rental term is completed as agreed without early termination or breach of contract.

iv) All fees, rent, and additional charges are fully paid.

Deductions may be made for:

i) Damage to the property or its contents.

ii) Missing or broken items.

iii) Excessive cleaning or waste removal beyond normal expectations.

iv) Unpaid rent or other charges.

v)Early termination of the rental agreement without proper notice.

A final inspection will be conducted within 24 to 72 hours upon RentMi’s receipt of the item.

If eligible, the deposit (or the remaining portion after deductions) will be refunded within 7 to 14 business days to the original payment method.

Any disputes regarding deposit deductions must be submitted in writing within 7 days of receiving the refund notice. We will review and respond within a reasonable timeframe.

Failure to comply with the terms of the rental agreement may result in forfeiture of the entire deposit.

For questions or concerns regarding your deposit, please contact us at info@rentmi.co.uk.

f) Promotional Offers:

Participation in promotional offers made available by RentMi is open to consumers who meet the specified eligibility criteria outlined in the promotion announcement. The selection of participants/winners will be conducted based on the criteria explicitly mentioned in the promotional material. The selection process is final, and no correspondence or appeal will be entertained regarding the outcome. Furthermore, submission of an entry or participation in this promotion does not guarantee selection or receipt of any prize, benefit, or opportunity. RentMi reserves the sole discretion to determine qualifying entries.

RentMi, its affiliates, and Partners shall not be held liable for any claims, losses, or damages arising out of or in connection with non-selection or disqualification of any participant. RentMi reserves the right to disqualify any entry that does not comply with the rules or is found to be fraudulent, incomplete, or submitted through unauthorized means. Also, RentMi reserves the right to modify, suspend, or cancel the promotion at any time without prior notice, for any reason including but not limited to fraud, technical issues, or force majeure events. By participating, all participants acknowledge and agree to these Terms and Conditions and accept that the decision of RentMi is final, binding, and unappealable.

8) Delivery

The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 15 days after the date of the order. We (and not the Partners) facilitate delivery services to you and we will try to ensure that your order is delivered by the estimated delivery date if given,) but there may be circumstances where delivery is delayed because of events beyond our reasonable control (please see section 15 below for further information). If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The product(s) will be shipped directly to you from the Partner(s)' stockpoint so your order may arrive in multiple deliveries and at different times.

If no one is available at your address to sign for your order, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

RentMi offers users the choice to receive notifications for order and delivery updates via SMS. Message frequency may vary, and standard message and data rates may apply. Neither RentMi nor the carriers hold responsibility for delayed or undelivered messages.

In certain circumstances our delivery partner may provide you with optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that RentMi shall bear no responsibility or liability for any loss or damage that may result from delivering your order in that way. We also offer the option to collect your order from a participating Partner. Should an order be returned to its origin due to certain circumstances, the associated shipping costs will not be refunded. These circumstances include, but are not limited to:

• Failure to Provide Required Customs Documents: If the order is sent back to its origin because you did not supply the necessary customs documents upon request and within a reasonable timeframe.

• Refusal to Pay Customs Duties: If the order is returned to its origin because you declined to pay the applicable customs duties.

• Unreachable Customer: If the order is sent back to its origin because attempts to deliver were unsuccessful, and you were unreachable.

• Incorrect or Unfound Address: If the order is returned to its origin due to an address discrepancy, where the provided address during order placement was either not found or was incorrect.

Carriers Signature Services – Domestic and International

(a) Carriers are not obliged nor commonly request a signature or any other electronic acknowledgement of receipt, but they may, at their sole discretion, request them. (b) Carriers may also request authorisation to release without a signature if you select this option. If you opt for delivery without signature, you acknowledge and agree that RentMi shall bear no responsibility or liability for any loss or damage that may result from delivering your order that way. (c) Carriers are not obliged nor commonly ask for a photo ID to verify your age, but they may at their sole discretion, request this before delivery.

9) International Delivery

Details of the countries we deliver to can be found on our Orders & Shipping page. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order. If you rent products for delivery to an international destination, your order may be subject to import duties and taxes, which are applied when the package reaches that destination. Please see section 7(c) above for more information on duties and taxes. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

10) Returns and Cancellation

Please see our Returns & Refunds Policy for information on returns.

If you change your mind or for any other reason you decide you do not want to keep the rented products, you can notify us of your decision to cancel the order. If you choose to cancel your order before it has been prepared for shipment (usually when the shipping label is not printed), your order will not be sent out to you and you will receive a full refund, including any expected shipping costs. If you choose to cancel your order after it has been prepared for shipment (usually when the shipping label is printed), the items will need to be returned.

Once the products are returned to the relevant Partner or RentMi entity you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to the Partner or RentMi entity. In instances where products are sold by a RentMi entity, the return will be processed by the relevant RentMi entity. Once the returned products have been received and accepted, you will receive a full refund. Except in relation to certain types of products as set out in the Returns Policy, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period").

To cancel a contract, you must clearly inform us, preferably:

• By email at info@rentmi.co.uk, quoting your name, address and order reference.

If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy.

If you cancel a contract between us within the 14-day cooling-off period, we will process the refund due to you as soon as possible. In any case, your refund will be completed within 14 days after the day on which the Partner or RentMi entity received your return, or if earlier, the day on which we receive evidence that you have returned the product(s) to the relevant Partner or RentMi entity’s address. You will have to bear the full cost of returning the product(s) to the Partner or RentMi entity.

11) Our website

This section sets out the rules that apply to your use of the Website (whether or not you use it to order products or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website, and you should leave it immediately.

(a) Access to the Website. The Website is made available free of charge, and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them.

Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent.

We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement that same communications be in writing.

(b) Your conduct. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". To cause harm, annoyance, inconvenience or needless anxiety to any person.

Breaching these provisions would constitute a criminal offence under any applicable computer crime laws in your country. We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions and/or any Third Party Products and Services’ terms and conditions, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.

The Website may contain services and/or products (including add-ons and applications) offered by third parties other than our Partners (the “Third Party Products and Services”). Your use of these Third-Party Products and Services may be subject to additional terms and conditions which we recommend you review before first using such Third-Party Products and Services and continue to review for any changes. We disclaim any responsibility or liability for or in connection with your use of any Third-Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or amend your access to the Websites and/or Services, including but not limited to Third Party Products and Services, in the event that you breach any Third-Party Products and Services’ terms and conditions. Use of Third-Party Products and Services is entirely at your own risk.

We make no guarantee that any or all features of the Websites, Services or Third-Party Products and Services will work on any device.

(d) Linking. We are happy for you to link to the Website, but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct you to remove a link to the Website, you must do so without delay.

Where the Website contains links to other websites and resources provided by Third Parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

(e) Our liability in relation to the Website. We may update or change the Website or its contents at any time, but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.

We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.

Please note that we only provide the Website for domestic and private use and, as such, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it. We do not in any way exclude or limit our liability for: 1. death or personal injury caused by our negligence; 2. fraud or fraudulent misrepresentation; 3. any other liability which cannot be limited by law. Different limitations and exclusions of liability will apply to liability arising as a result of our supply of the Services to you (as set out in section 4) and the Partners’ supply of the products to you.

(f) Butler Service

The chat service provided on this Website is intended exclusively for customer support purposes and is operated by a human agent, available only to private clients.

During your interaction with this service, personally identifiable information may be collected voluntarily and knowingly by the user. This information is used solely to deliver high-quality and personalized assistance. We only collect personal data that is specifically and voluntarily provided by users of the chatbot.

While we implement strict measures to protect your privacy, we kindly ask that you refrain from sharing sensitive personal or financial information (such as credit card numbers, identification documents, or health-related data).

We are committed to providing this service with confidentiality and professionalism. However, it is the user's responsibility to ensure that all information shared during the conversation is accurate, complete, and truthful. RentMi shall not be held liable for any consequences arising from the submission of incorrect or incomplete information, nor for any GDPR-related issues resulting from the voluntary disclosure of sensitive data by the user.

If you use this chat service, you acknowledge that you have read, understood, and agreed to the terms outlined above.

12) Privacy Policy

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

13) Intellectual property, software, and content

We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved.

You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third-party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.

14) Ethical sourcing policy

As a reputable and trusted business committed to offering its customers high-quality products, we recognise our obligation to ensure that all Partners and other suppliers are operating ethically. We expect all Partners and other suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All Partners and other suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay, and terms of employment.

We will never knowingly allow a Partner to offer its products on the Website if such products are sourced from countries which are in breach of these principles. We also look to the Partners and other suppliers to instil these principles when dealing with their own supplier base. Because of the sometimes-complex nature of the Partners and other suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the rental of the products.

15) Kidswear policy

The RentMi Kidswear product safety policy sets out guidelines to highlight the types of products that Partners might be restricted to sell via the RentMi platform due to product safety restrictions. Our policy states that Partners should seek regular independent advice and assurances from the brand/manufacturer/importer from whom the product is purchased to determine whether the goods are permitted to be rented into the country and where applicable, the state, in which the consumer is located. While we work closely with our Partners, it is our Partner’s responsibility to ensure that the goods they rent comply with all applicable product laws and regulations, such as Flammability Standards, Certificates of Compliance and Tracking Labels. Our Customer Service Advisors can liaise with the relevant Partner if you require additional information.

In instances where a product is rented by a RentMi entity, the above references to the Partner shall apply to the relevant RentMi entity.

16) Other important information

We reserve the right to close your RentMi account or restrict future orders at any time in our sole discretion.

Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.

Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights, and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.

Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede all earlier agreements between you and us.

Events outside of our control - We and the Partners will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.

An event outside of our control means any act or event beyond our or the Partners reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.

If such an event takes place and it affects the performance of our or the Partners’ obligations to you: (i) we will contact, you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.

Complaints - We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.
17) Governing Law and Jurisdiction

Anything related to your order, use of the Websites or these Terms and Conditions are governed by English law. The courts of England shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

18) Terms applicable to rental from Selected Partners.

If you are purchasing an item from any of the Selected Partners listed at the end of this section 18:

(a) Section 2 above shall not apply to you and shall be replaced by the following:

2) About us

“We are RentMi Africa Limited, and we operate the Website. We provide the Services to you through the Website. Further details of the Services we provide are set out in section 3 below. When you rent products from the Selected Partners using the Website, RentMi will invoice you directly for the product and associated delivery services. This does not change the underlying contract governing the supply of goods from the Selected Partner to you and all your statutory rights are unaffected. Further details about the products, the Selected Partners and the contract between you and the Selected Partners in relation to your purchase of the products are set out in sections 5, 6 and 7 below.”

(b) Section 6 above shall not apply to you and shall be replaced by the following:

6) RentMi Partners

As explained above, the contract for the rental of the products is between you and the relevant Partner. When you rent products using the Website, we will receive payment from you and hold those funds on behalf of the relevant Partner, before transferring the relevant amount to the Partner once the products have been provided to you.

We request that all Partners using the Website have and maintain reasonable business policies which comply with our own business policies. We cannot, however, be responsible for the Partners’ business policies. If you are unhappy with the product or service you have received from a Partner, you should contact us, and we will liaise with the relevant Partner on your behalf to try and resolve the issue.

19) Ranking parameters

Items made available for rent by brands and partner boutiques on rentmiafrica.com are automatically ranked on listing pages based on several criteria, which are listed below. RentMi uses these criteria to balance its commercial requirements and the services it provides its Partners, with creating an online browsing experience that is optimised for consumers of luxury goods to promote a high standard of service for customers. As such, these metrics might be ranked sequentially or otherwise according to different customer, commercial and market scenarios and may attract varying weighting over time.

A customer’s user type, gender, preferences, and shopping behaviour, as well as the browsing filters that customers choose themselves as they shop, may influence the results of items that are displayed in response to a customer query on-site page of www.rentmiafrica.com or Apps.

Following from that, the RentMi algorithm criteria focuses on the item: (i) newness and trending behaviour; (ii) stock and size availability; (iii) revenue, transaction volume and profitability; (iv) price average across regional partners; (v) upload date; (vi) season, for rent pages; (vii) page visits; (viii) category; and (ix) colour.

When identical items are made available for rentmiafrica.com from two or more distinct partner sources, the following criteria are additionally taken into account to determine the item displayed: (a) final customer price; (b) partner preferential stock point (including warehousing), delivery distance and time to customer; (c) partner score (which includes such elements as profitability and service levels); and (d) the upload date of an item.

RentMi may prioritise items originating from members of the RentMi group (RentMi Affiliates) over items sourced from third-party partners; it may not choose to do this all the time. RentMi might, on occasion, afford higher rankings to items originating from RentMi Affiliates to maximise users’ interactions with its own Affiliates and to increase the awareness of items of its Affiliates’. Apps may feature exclusive items or brands that are not available for rent on rentmiafrica.com, which may affect item ranking and display.

RentMi brand and retailer partners can pay for specific featured placements across a select few site and App listings, resulting in listings of items appearing higher. Such items will be flagged as being featured on www.rentmiafrica.com listing pages